About Humly
Do you want to be making a difference to thousands of schools and nurseries in the education and childcare recruitment sector? Are you eager to join a project in its early stages, where the goals are clear but the path will be shaped together?
Humly is a company whose goal is to match the recruitment needs of our client schools and nurseries with supply teachers and childcare professionals. We do this through our digital marketplace, where so far more than 4,000 candidates and 5,000 clients are connected. Humly has been a market leader in Sweden since 2015, and our journey in the UK education and childcare sector has been successfully developing since 2020, and through three acquisitions we have given ourselves, our employees and customers the best conditions to to be a highly competitive organisation.
The Support Team
Your team will be part of our operational team in Milton Keynes, which is responsible for supporting all of our talented teachers and tutors and being in close collaboration with hundreds of affiliated schools. Together we are responsible for the daily operations and providing high quality levels of service. It is important that you enjoy working in collaboration with your colleagues and are flexible in completing any tasks that need to be done, and see it as a natural instinct to help out where it is needed.
You will work across two teams within the business, the Customer Success Team, and the Talent Success Team.
Your role
You will often be the first point of contact for our client schools and nurseries so you will need to develop a good understanding of recruitment and employment legislation and good practice to be able to ensure our customers feel they are getting a great service.
You will need to develop a proficient understanding of the Humly digital platform from end to end, to be able to confidently add and manage bookings on it, as well as guide both clients and candidates through the digital recruitment process.
You will develop a good understanding of company culture and its unique selling points, and be prepared to promote these at any opportunity.
Your main responsibility is to help our school customers, teachers and tutors with all types of matters via incoming calls, email, chat and through our platform.
You will start each day by logging into the main phone system to check for messages and bookings on the answer phone and then for any new bookings for that day on the platform. You will pass over accurate and detailed messages to the relevant team members to deal with.
You will be assisting with our on-call service to ensure that our customers receive a quick response from us if they make a booking during the evening or weekend.
We are looking for someone who:
- excels at administration, with attention to detail
- is highly skilled in multitasking and can run several tasks simultaneously
- has a clear sense of prioritising
- has a passion for unbeatable customer service
- is an effective communicator
- has creativity and loves to generate ideas
- enjoys a challenge, and finding solutions to problems
- likes to push themselves but ask for help where needed
- is a naturally positive person
- is outgoing and sociable
- is flexible in working hours since the business is open from 7am until 6pm and we also offer our customers an on-call service during the evenings and weekends
Our culture is warm, inclusive, curious and ambitious, and these are important parameters in the company's success. We are looking for someone who will reflect these values.You will be the face of our organisation and have contact with many customers and teachers every day, which is why commitment, humility and low prestige are qualities we value highly.
Hours:
40 hours per week (permanent)
Working hours can vary and are organised via a rota system within the team to cover opening hours Monday to Friday, 7am - 6pm. You will normally work an early shift 7am - 4pm or a late shift 9am - 6pm. With a 1 hour lunch break.
In addition you will be required to take part in our on-call service from 6pm - 9pm, which is also a shared team responsibility.
Salary:
£20,000-£25,000 per annum (dependant on experience)
Benefits:
Flexible working
Options to work from home
Pension
Private Healthcare
Up to 30 days holiday per year
